Privacy Policy

Last Updated: June 21, 2026.

At Lets Jackpot (lets-jackpot-uk.com), we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, process, store, and protect your personal information in accordance with the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the regulatory requirements set forth by the UK Gambling Commission (UKGC).

By accessing or using our services, you acknowledge that you have read and understood this policy.

Data Controller Information

For the purposes of applicable data protection laws, Lets Jackpot is the data controller of your personal information. If you have any questions, concerns, or requests regarding your data, please contact our Data Protection Officer at: [email protected].

Information We Collect

To provide our gaming services, comply with legal obligations, and ensure a secure environment, we collect the following categories of personal data:

  • Identity Data: Full name, date of birth, gender, and government-issued identification details (e.g, passport, driving licence) used for age and identity verification.
  • Contact Data: Postal address, email address, and telephone number.
  • Financial Data: Bank account details, payment card information, and transaction history. We also collect information related to your Source of Funds (SoF) and Source of Wealth (SoW) to meet Anti-Money Laundering (AML) requirements.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and device information used to access our platform.
  • Usage Data: Information about how you interact with our website, including game history, betting patterns, and session duration.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication history with our support team.

How We Use Your Data

We process your personal information only when we have a lawful basis to do so, including:

  • Performance of a Contract: To register your account, manage your profile, process deposits and withdrawals, and provide you with gaming services.
  • Legal and Regulatory Compliance: To fulfill our obligations under the Gambling Act 2005, AML/KYC regulations, and to cooperate with the UK Gambling Commission and law enforcement agencies.
  • Legitimate Interests: To prevent fraud, detect money laundering, monitor gaming integrity, and improve our services through data analytics and site security enhancements.
  • Consent: To provide you with personalized marketing materials, which you may opt out of at any time.

Age Verification and AML/KYC

As a licensed operator, Lets Jackpot is legally required to verify your age and identity before you can engage in real-money gaming. We utilize third-party electronic verification services to perform these checks. In some instances, we may request additional documentation, such as a recent utility bill or proof of ownership of a payment method, to satisfy our "Know Your Customer" (KYC) obligations. Failure to provide this information may result in the suspension or closure of your account.

Data Sharing and Disclosure

We do not sell your personal data. We may, however, share your information with third parties in the following limited circumstances:

  • Service Providers: We engage trusted third-party providers to process payments (e.g, card issuers, e-wallets), host our infrastructure, and assist with identity verification and fraud prevention.
  • Regulatory Authorities: We may disclose your data to the UK Gambling Commission, the police, or other government bodies if required by law or to support investigations into criminal activities.
  • Group Companies: We may share information with members of our corporate group where necessary for administrative and operational purposes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

Data Security

We implement industry-standard technical and organizational measures to ensure your data is protected against unauthorized access, loss, or alteration. These measures include:

  • Use of 128-bit or 256-bit SSL encryption for data transmission.
  • Secure firewalls and intrusion detection systems.
  • Strict access controls limiting staff access to personal data to those who need it to perform their professional duties.

Your Legal Rights

Under the UK GDPR, you have several rights concerning your personal information:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct inaccurate or incomplete data.
  • Right to Erasure: You may request the deletion of your data, provided we are no longer required to retain it for legal or regulatory purposes.
  • Right to Object: You may object to the processing of your data for direct marketing or based on our legitimate interests.
  • Right to Withdraw Consent: You may withdraw your consent for marketing at any time.

To exercise these rights, please contact us at [email protected].

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Generally, we are required by AML regulations to retain records of your transactions and identity verification documents for a minimum of five years after the closure of your account.

Responsible Gambling and Self-Exclusion

We are committed to providing a safe gaming environment. If you choose to self-exclude, we will retain your data on a suppression list to prevent you from accessing our services during the exclusion period. This information is shared with national self-exclusion databases as required by the UKGC. If you are concerned about your gambling habits, please visit organizations like BeGambleAware or GamStop for support.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in legislation or our business practices. Any significant changes will be communicated to you via email or a notification on our website. Continued use of our services following such changes constitutes your acceptance of the updated policy.